Policies

We value our time with each client and strive to provide a smooth, relaxing experience. Our policies are designed to ensure you receive the best service possible.

• Minors: Clients under 18 must have a parent or legal guardian present to sign consent forms.
• Booking Retainer: A non-refundable $25 retainer (50% for services under $50) is required to secure your appointment. This deposit is credited toward your service as long as our policies are followed.
• Payment Methods: Deposits can be paid via:
  
  • Venmo: @PearlaF
  • CashApp: $PearlaFrancisco
  • Zelle: 401-626-8288, Pearla Francisco

• Appointment Confirmation: Your appointment is confirmed only after the deposit is received. If not received promptly, your appointment will be declined.
• Required Forms: Complete and submit required forms within 24 hours of booking to avoid appointment cancellation.

• 48-Hour Notice: Provide at least 48 hours' notice to cancel or reschedule. Less notice results in forfeiture of the deposit for new clients or a 50% fee for existing clients.
• Rescheduling: One reschedule is allowed per appointment. Frequent rescheduling may restrict future bookings.
• No Call/No Show: No-shows are banned from future bookings and charged 75% of the service cost. New clients forfeit the deposit; the remaining balance is charged to the card on file.

• 48-Hour Notice for Changes: Provide at least 48 hours' notice to add or remove services. Cancelling a service with less notice incurs a 50% fee of the canceled service.

• Be On Time: A 5-minute grace period is allowed for late arrivals. If late, you may need to reschedule, treated as a late cancellation.
• Plan Ahead: Familiarize yourself with our location and plan for traffic to avoid delay

We are dedicated to providing the most serene and relaxing environment possible. To help us maintain this peaceful atmosphere, we kindly request your cooperation with our appointment policies.

• Courtesy Notifications: Appointment confirmations and reminders are sent via text and/or email as a courtesy. However, it is your responsibility to keep track of your appointments in case of any technical issues.
• Contact Information: Please ensure your phone number and email address are up to date in our booking system to avoid missed appointments and late cancellation fees.

• Check-In Process: Upon arrival, please remain in your car and text your provider. The door will be locked, and your provider will text you when they are ready to let you into the building.
  • For appointments with Pearla: Text 401-626-8288
  • For appointments with Angelina: Text 401-286-9904

• Preparation & Aftercare: Please read and follow all preparation and aftercare instructions for your service(s). If you arrive unprepared and we are unable to perform the service, a late cancellation fee will apply.
• Consultation: We strongly recommend scheduling a consultation for any service you haven't experienced with us before, especially lash lifts and lash extensions. This allows us to fully understand your needs and ensure the best possible outcome. If you have any doubts after reading the preparation instructions on our website, please book a consultation. If you choose to skip the consultation and we cannot proceed with your service due to an issue that could have been identified during the consultation, any retainer will be forfeited, or a late cancellation fee of 50% of the service will be applied to compensate for our time.

• What to Bring: Please bring only essential items to your appointment, such as your coat, purse, keys, and payment method.

• Solo Appointments: To maintain a relaxing atmosphere, we ask that no additional guests or children accompany you to your appointment. This is your time to unwind! Children are welcome only if they are scheduled for a service and are accompanied by a parent or legal guardian.

• Be Kind: We foster a space of beauty, relaxation, and healing, where disrespect or negativity will not be tolerated. Unkind behavior has no place here.

• Reschedule if Sick: To protect our providers and clients, especially those with compromised immune systems, please reschedule your appointment if you are feeling unwell. Help us prevent the spread of illness.

• Payment Options: We accept Cash, Card, Venmo, CashApp, and Zelle.

• No Refunds: All sales are final and non-refundable once services are rendered or purchases are made. Any refusal of payment or chargeback request after receiving a service or product will be considered theft, and appropriate action will be taken.

• Service Refusal: We reserve the right to refuse service or sales at any time for any reason to protect the well-being of our guests and staff.